A multi-billion-dollar financial institution was in the process of transforming their HCM infrastructure. They had the platform, Workday, and they had their certified partner, but they still found themselves facing pain points when it came to specific project roles.
TekSpark team members worked with the client from the beginning to the end in various roles and times of focus. They coordinated the execution of a post go-live support call center to service over 5,000 employees, as well as designed the foundation for their long-term HCM support center. Our team members led the effort on training and documentation, and served as business reporting leads, helping the client transition all the critical legacy reports into the new system.
Even with a certified partner to lead the implementation, as well as a strong internal PMO structure, small and large companies may find they still have a few key gaps within their project team. From Reporting Leads, Business Analysts, Project Managers, to Change Management, TekSpark can help you fill those needs with experienced and dynamic resources.